Gerbiamas Kliente,

norime atkreipti Jūsų dėmesį ir informuoti, kad prieš registruodami naują problemą, būtinai pateikite būtiniausią pirminę informaciją, kuri leis Jums ir mums kartu daug greičiau rasti atsakymus ir išspręsti problemas.

Taigi, sprendžiant problemą yra svarbu:

1) aparato modelis, pvz bhC220 (ar programos pavadinimas);

2) aparato serijinis numeris arba CO numeris (būna užrašytas ant lipduko);

3) techninio aptarnavimo sutarties SM numeris  (ar licencijos tipas, jeigu tai programinės įrangos bėdos), jeigu yra pasirašyta sutartis;

4) problema siejama su tam tikru funkcionalumu (kopijavimu, spausdinimu ar skenavimu) (ar atitinkama, naudojant programinę įrangą);

5) trumpas problemos aprašymas - kas norima gauti, kas yra daroma, koks gaunamas rezultatas, kaip veikia / "elgiasi" aparatas, koks pranešimas yra suformuojamas aparato ekranėlyje?;

6) problemos pobūdis: atsitiktinis, pasikartojantis, neišnykstantis;

7) Jūsų įmonės pavadinimas, adresas;

8) kontaktinio / atsakingo asmens kontaktiniai duomenys.

Dėkojame už supratimą!

Dear Customer,

We want to draw your attention and inform you  that, before registering a new problem, you must provide a minimum initial information that will allow you and us together a faster to find answers and solve problems.


So, solving the problems are important:
 
1) device model, for example, bhC220 (or program name);

2) the device serial number or the number of CO ( written on the label);

3) technical support contract number of SM (or the type of license, if the software troubles);

4) problems associated with a functionality (copying, printing or scanning) (or the means of software);

5) a brief description of the problem - what do you want to get, what do you do, what is a result of operation,  how does device work, what a message is indicated on device display?;

6) a character of the problem: random, repetitive, persist;

7) name and address of your company;

8) contact information of contact / responsible person.


Thank you for your understanding!

 
Best Regards,
Konica Minolta Baltia Support Team.

Dear Customer,

Welcome to Konica Minolta Baltia HELPDESK and Ticketing system!

This portal serves communication points between You and KM Baltic Support. The main purpose of this portal is request centralization and simplification of technical and business service delivery.

On this portal you can see frequently asked questions or create a own ticket.

Our Helpdesk is ready to accept tickets sent to konicaminoltabaltia@estreamdesk.com. You can create a tickets directly in this portal, and also manage it. In regarding this you need a registration on this portal.

We hope that this portal will help quickly to find a proper issue to solve your problem.

Please do not hesitate to ask if you have any questions.

Best Regards,

Konica Minolta Baltia Support Team.